Welcome to sappuwa.lk
These Terms and Conditions govern your use of our website and related online services. By accessing or purchasing from our store, you agree to be bound by these terms.
By using our website, creating an account, or placing an order, you agree to comply with these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
We may update these terms from time to time, and continued use of the site means you accept those updates.
To make purchases through our website, you must be 18 years or older and provide accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your account login details and for all activities under your account.
If you suspect unauthorized use of your account, please notify us immediately at [your-support-email].
Our website is intended for customers located in Sri Lanka.
You agree to use the site only for lawful purposes — not to upload harmful, offensive, or misleading content, or to attempt to gain unauthorized access to the site's systems.
We do not guarantee uninterrupted or error-free operation of the website but will make every effort to maintain reliable service.
We aim to provide accurate product descriptions, images, and prices. However, occasional errors may occur.
If we find an error in pricing or product details, we reserve the right to correct it and, if necessary, cancel or adjust your order with notice.
All prices listed are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.
When you place an order, you will receive a confirmation email. This email does not signify acceptance — it confirms that we have received your order.
We reserve the right to accept or cancel any order for any reason, including stock unavailability or payment issues.
Payments are processed securely through our authorized payment partners.
- You may cancel your order before it is dispatched for a full refund.
- Once dispatched, the order cannot be cancelled.
- Refunds will be processed within 3–5 working days to your original payment method.
Please refer to our Return & Refund Policy for more details.
We aim to deliver your orders promptly and safely. Delivery timelines may vary based on your location.
Please check your items at the time of delivery and report any damages or discrepancies within 24 hours of receipt.
All content on our website, including text, images, graphics, logos, and software, is the property of Sappuwa.lk and protected by copyright laws.
You may not copy, reproduce, distribute, or use our materials for any commercial purpose without prior written consent.
We respect your privacy and handle your personal data in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your information as described there.
We strive to provide quality service, but we are not liable for any losses or damages arising from:
- Website downtime or interruptions.
- Delays in delivery caused by external factors.
- Unauthorized use of your account.
Your sole remedy for dissatisfaction with the website is to stop using it.
Our website may include links to external websites for your convenience.
We are not responsible for the content or privacy practices of those sites.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.
Any disputes shall be resolved through amicable discussions or referred to a court of competent jurisdiction in Sri Lanka.